IT Level 2

We are helping Freelance Latin America find a top candidate to join their team full-time for the role of IT Level 2.

“Enhance IT operations with Level 2 support, cybersecurity, automation, and cloud solutions for seamless efficiency.”

Compensation:
USD 1.2K - 1.4K/month.

Location:
Remote (for Venezuela, Colombia, Argentina, Mexico, Panama, Peru, Ecuador, Honduras, Nicaragua, and Brazil residents).

Mission of Freelance Latin America:
"We are committed to providing exceptional support to both businesses and freelancers.”

What makes you a strong candidate:
- You are expert in IT support.
- You are proficient in cybersecurity, Microsoft 365, Microsoft 365 administration and Microsoft Hyper-V VM management.
- Spanish - Fully fluent.
- English - Fully fluent.

Responsibilities and more:

Responsibilities:
- Client Support: Most of all, provide rock star Level 2 remote support for desktops, laptops, printers, and network devices to end users. Troubleshoot and resolve hardware, software, and connectivity issues. Respond to escalated tickets and collaborate with the outsourced helpdesk team to ensure smooth client operations.
- System Administration: Manage and troubleshoot Local Active Directory, Microsoft 365 Platforms, such as, 365 Admin Center, AzureAD. Perform server administration tasks (e.g., user creation, file shares, permissions) and configure server and endpoint management.
- Cybersecurity: Implement cybersecurity policies, including endpoint protection, application whitelisting, patching, and policy management. Contribute to improving client IT infrastructure and security posture. The candidate will work with platforms such as BlackPoint, Heimdal Security, and Checkpoint Harmony. Familiar with edge firewall configuration such as VPNs, port forwarding, ACL’s, etc.
- Automation: Utilize AI to improve PowerShell scripts to automate routine tasks and improve efficiency.
- Microsoft 365: Manage user accounts, licenses, and permissions across Microsoft 365 applications (Exchange Online, Teams, SharePoint, and OneDrive). Experience with Power Automate would be a plus.
- Documentation: Document processes, procedures, and client configurations in IT Glue. Maintain accurate records in the ticketing system and contribute to knowledge-sharing initiatives.
- Future Growth: Opportunity to assist with planning and implementation of Microsoft Intune, Autopilot, and Azure AD as cloud and compliance needs grow.

Skills required:
- 5+ years of experience in IT Desktop and Server support, with at least 2 years in a Tier 2 role, preferably with an IT MSP.
- Strong expertise in Microsoft 365 Admin and Security, Azure AD, (Intune, and Autopilot a plus).
- Some experience with cybersecurity tools and best practices.
- Excellent troubleshooting skills with Windows OS, MacOS, and Windows servers.
- Experience with Microsoft Hyper-V VM management.
- Exceptional English communication and interpersonal skills.
- Ability to work independently and manage competing priorities effectively.

At least one of the following certifications
- Microsoft 365 Certified: Fundamentals (MS-900).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101).
- Microsoft 365 Certified: Fundamentals (MS-900).
- Microsoft Certified: Azure Fundamentals (AZ-900).
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900).
- Microsoft Certified: Identity and Access Administrator Associate (SC-300).
- CompTIA Security+.
- ITIL 4 Foundation Certification.

Experience with these tools would be a plus:
- Cyber: Heimdal Security, Blackpoint Cyber, or similar.
- Firewalls: Meraki, Sophos, FortiGate.
- Backups: HornetSecurity VM backup or Axcient x360recover, Axcient x360Sync, DropSuite.
- RMM: Atera.
- Ticketing: Datto Autotask.
- Remote: ConnectWise ScreenConnect.
- Password Management: Keeper Security.
- Compliance: Knowledge of (or interest) compliance frameworks (e.g., NIST, or CIS).
- Documentation: IT Glue.

Job benefits:
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks
- We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.